Dhaka Bed Privacy Policy

1. Introduction

Dhaka Bed (dhakabed.app) places the highest priority on its users' privacy. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information.

By using the Dhaka Bed website or app, you agree to this Privacy Policy. Please read the full policy carefully before using the platform. If you have any questions, feel free to contact our support team.

This privacy policy of Dhaka Bed Terms & Conditionsapplies alongside this document. Reading both together will give you a full understanding of your rights and responsibilities.

2. What Information We Collect

Dhaka Bed only collects information necessary for platform operations, security, and delivering the best experience to you. The types of data collected are outlined below:

What We Don't Collect

Dhaka Bed never stores your full payment card number, CVV, or bank PIN. All payment processing is handled exclusively through secure third-party payment gateways.

3. How Data Is Collected

Dhaka bed collects information in the following ways:

Directly from you

• When filling out the registration form — name, email address, and mobile number.
• During KYC verification — ID document and selfie upload.
• During deposits or withdrawals — payment account details.
• When contacting support — the content of chats or emails.
• When participating in promotional forms or surveys.

Automatically

• Device and browser information collected while browsing the platform.
• Date and time of each login and logout.
• Gaming patterns and betting history.
• Preference data from cookies and web beacons.

From third parties

• Transaction confirmation from payment providers.
• Risk assessment data from fraud detection services.
• Age confirmation from age verification services.

4. Use of Information

Dhaka bed uses your information only for legitimate purposes. The reason for each use is stated below:

• Account Management: To verify registration and login, and to keep your account secure.
• KYC & legal compliance: To verify age, prevent money laundering, and meet regulatory requirements.
• Payment processing: To process deposits and manage withdrawals.
• Service Improvement: To analyze user experience and improve the platform.
• Fraud prevention: To detect suspicious activity and keep your account secure.
• Contact: To send important service notices, bonus offers, and promotional messages.
• Responsible Gaming: To identify excessive gaming patterns and provide timely support.
• Legal Obligations: To comply with legal orders from courts or regulatory authorities.

5. Data Sharing & Disclosure

Dhaka Bed never sells your personal data. However, information may be shared with trusted parties in the following limited circumstances:

Service Provider

Contracted third parties providing payment processing, KYC verification, cloud storage, and analytics services. They operate under dhaka bed's instructions and may not use your data for their own purposes.

Legal obligation

Data may be disclosed in response to a court order, regulatory authority directive, or anti-money laundering legal requirements.

Business Restructuring

In the event of a company merger, acquisition, or asset transfer, data may be passed to the new entity. Users will be notified in advance.

With your consent

Your explicit consent will be obtained before sharing your information in any way not covered above.

6. Cookie Policy

Dhaka bed uses cookies to enhance your browsing experience and keep the platform running smoothly. Cookies are small files stored on your device.

Cookie Type

• Essential cookies: Login sessions and security tokens are essential for the site to function and cannot be disabled.
• Functional Cookies: To remember language preferences, theme settings, and more. Disabling these will require you to reset your preferences each visit.
• Analytics cookies: To understand which pages are used most. Data is fully anonymized.
• Marketing Cookies: To show relevant offers. Can be turned off from Account Settings.

You can also manage cookies through your browser settings, though disabling essential cookies may limit certain features of the platform.

7. Data Security Measures

Dhaka Bed uses industry-standard security measures to protect your privacy. Our security framework is outlined below:

• SSL/TLS encryption: All data transfers between your browser and our servers are protected with 256-bit encryption.
• Password Hashing: Your password is never stored in plain text. It is converted and stored using advanced hashing algorithms.
• Two-Factor Authentication (2FA): Mobile OTP verification is used at login to provide an additional layer of security.
• Regular Audits: Third-party security experts conduct regular system audits.
• Firewall & DDoS Protection: Server-level protection against cyber attacks.
• Staff Training: All staff handling user data are trained and bound by confidentiality agreements.

8. Data Retention Period

Dhaka bed does not retain your data longer than necessary. Retention periods vary by data type, as outlined below:

Once the retention period expires, data is securely deleted or anonymized. If longer retention is required for legal reasons, users will be notified.

9. Your Data Rights

Dhaka Bed gives you full control over your personal data. You have the following rights:

• Right to access your data: To find out what information we hold about you, submit a request to our support team. You'll receive a response within 30 days.
• Right to rectification: You can correct any inaccurate or incomplete information via Account Settings or by contacting support.
• Right to Erasure: You may request account closure and deletion of your data under certain conditions. Data retained for legal reasons may not be erasable.
• Right to Object to Data Processing: You may object to your data being used for marketing purposes.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.
• Right to withdraw consent: You may withdraw consent at any time for any data processing carried out on the basis of your consent.

To exercise any of your rights support@dhakabed.app. You can also reach us via Live Chat. Responses are typically provided within 15 business days.

10. Protection of Minors

Dhaka Bed strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors.

Age is verified at registration and date of birth is confirmed during the KYC process. If an account is suspected to belong to a minor, it will be suspended immediately and all associated data will be deleted.

11. Changes to Privacy Policy

Dhaka Bed may update this Privacy Policy from time to time. For significant changes:

• Notice will be sent to your registered email address at least 14 days in advance.
• A notice banner will be displayed at the top of the website.
• The "Last Updated" date at the top of the page will be changed.
• Re-consent may be required for significant changes.

Continued use of the platform after a notice has been issued will be considered acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch. dhaka bed's data protection team is able to respond in Bengali.