Dhaka Bed Terms and Conditions

1. Introduction

Dhaka Bed (dhakabed.app) is an online gaming and Sports Betting platform for players in Bangladesh. These Terms and Conditions ("Terms") form a legally binding agreement between Dhaka Bed and its users. By accessing or using the website or app, you are deemed to have accepted these Terms.

Please read these terms in full before registering or using any service on Dhaka Bed. If you do not agree with any of the terms, please refrain from using the platform. If you need any clarification, contact our support team.

2. Account & Registration

To create an account on Dhaka Bed, you must meet the following requirements:

• You must be at least 18 years of age. Registration by minors is strictly prohibited.
• Each individual may open only one account. If a person is found to hold multiple accounts, all associated accounts may be suspended.
• All information provided at registration must be accurate and truthful. Dhaka Bed reserves the right to close any account found to contain false information.
• Only one account can be created per device, email address, or phone number.
• Users are responsible for keeping their account password confidential. Sharing account access with anyone else is not permitted.
• If you suspect unauthorized access to your account, contact the support team immediately.

Account Information Update

If your personal details change (such as your phone number or address), update them immediately in your account settings or notify support. Dhaka Bed will not be held responsible for any withdrawal delays caused by outdated information.

3. Verification (KYC)

Dhaka Bed follows a KYC (Know Your Customer) process to ensure a safe environment. Identity verification is mandatory in the following cases:

• Before making your first withdrawal.
• When a withdrawal request exceeds a specified amount.
• Detection of unusual activity on an account.
• On the first withdrawal after claiming a bonus.

Required Documents

• A clear photo of your National ID (NID) or passport.
• A selfie clearly showing your face while holding your ID.
• Verification of mobile banking account ownership (where applicable).

Verification is typically completed within 24–72 hours of document submission. Incomplete or unclear documents may result in a request for additional information.

4. Deposits & Withdrawals

Deposit

• Minimum deposit: ৳200.
• Supported payment methods: bKash, Nagad, Rocket, and bank transfer.
• Deposits are typically credited to your account within 1–15 minutes.
• Deposits from third-party accounts are not accepted.
• There are no charges for deposits, though your mobile banking provider's fees may apply.

Withdrawal

• Minimum withdrawal: ৳500 BDT.
• Withdrawals may take anywhere from 30 minutes to 48 hours to process.
• Withdrawals are only available through verified payment methods.
• The payment method used for withdrawal must match the one used for the original deposit.
• Accounts with full KYC verification are eligible for higher daily withdrawal limits.

5. Bonuses & Promotional Offers

Dhaka Bed offers welcome bonuses, cashback, free spins, and special promotional offers from time to time. Each bonus comes with specific terms, which are clearly stated on the bonus page and at the time of the promotion.

General Bonus Terms

• Wagering Requirement: Withdrawals are not permitted until the required wagering multiple has been met. Separate wagering requirements apply to each bonus.
• Duration: Bonuses must generally be used within 7–30 days of being issued. Expired bonuses will be cancelled automatically.
• Eligible games: Some bonuses are restricted to specific games and may not be used on any game not listed in the bonus terms.
• Each bonus is claimable once: Each welcome bonus can only be claimed once. If the same person claims a bonus using a different account, the bonus will be voided.
• Maximum bet limit: A maximum stake limit may apply when betting with bonus balance, as specified in each bonus's terms.

6. Betting Rules

The following rules apply to Sports Betting and casino game participation on Dhaka Bed:

• Once a bet has been accepted, it generally cannot be cancelled or modified.
• If a match or event is cancelled, the staked amount will be refunded.
• If incorrect odds are displayed due to a technical error, bets may be reassessed at the corrected odds.
• Dhaka Bed will not be liable for any bets affected by internet disconnection during live betting.
• If unusual betting patterns are detected, the account may be temporarily suspended for review.

Casino Games

Casino game outcomes are determined by RNG (Random Number Generator) technology, verified by a third party. The RTP (Return to Player) rate for each game is as provided by the game provider.

7. Prohibited Activities

The following activities are strictly prohibited on Dhaka Bed:

• Depositing money obtained through money laundering or other illegal means.
• Creating multiple accounts for the purpose of claiming bonuses.
• Attempting to hack, cheat, or manipulate the gaming software in any way.
• Betting through automated bots or scripts.
• Attempting to gain unauthorized access to another user's account.
• Coordinated betting or abuse directed against the platform.
• Registering using a false identity.

8. Account Closure & Suspension

Users may close their account at any time by submitting a written request to support. It is advisable to withdraw any available balance before closing the account.

Suspended or Closed by Dhaka Bed

Dhaka Bed reserves the right to suspend or close any account in the following circumstances:

• Breach of these Terms.
• Suspicion of fraudulent or dishonest activity.
• Multiple withdrawal requests submitted without completing KYC verification.
• Direction from legal or regulatory authorities.

9. Responsible Gaming

Dhaka Bed believes online gaming is a form of entertainment, not a source of income. We always encourage responsible gaming. The following protection tools are available on the platform:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Time Limit: Keep your continuous play sessions to a reasonable length.
• Cooling-Off Period: Temporarily suspend your account for a set period.
• Self-Exclusion: Permanent or time-limited self-exclusion for extended breaks.
• Reality Check: A reminder of how long you've been playing.

If you think you have a gambling problem Responsible Gaming You'll find detailed support information on the page.

10. Privacy & Data Protection

Dhaka Bed is committed to protecting users' personal information. For full details on how we collect, use, and safeguard your data, please refer to our Privacy Policy Available on the page.

• Personal information is never sold to third parties.
• Payment information is secured via SSL encryption.
• Information may be disclosed to the relevant authorities when required by law.
• You must consent to the use of cookies.

11. Limitation of Liability

Dhaka Bed shall not be held liable in the following cases:

• Any bet or game affected by an internet disconnection.
• Transaction delays caused by issues on the part of a third-party payment provider.
• Unauthorized access to an account resulting from the user's own negligence.
• Temporary service interruptions due to unforeseen technical issues.
• Service disruptions caused by external circumstances (natural disasters, cyberattacks, etc.).

That said, Dhaka Bed always strives to resolve technical issues promptly and remains committed to protecting users' interests.

12. Terms Amendment Policy

Dhaka Bed reserves the right to update these Terms and Conditions at any time. For significant changes:

• A notice will be sent to your registered email 7 days in advance.
• The date and a brief summary of any changes will be published on the website.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you will have the opportunity to withdraw your balance before closing your account.

13. Contact & Complaints

If you have any questions or concerns regarding these terms and conditions, please get in touch with us:

• Live Chat: Bengali-language support is available 24/7.
• Email: support@dhakabed.app

After a complaint is submitted, an initial response is typically provided within 48 hours. Complex matters may take longer, but every complaint is taken seriously.